Q&A

Please follow the steps below:

• Use the search bar in your email and type “[email protected]”
• Check if the email is in any other folders (e.g. Promotions, Social, Updates, Spam, etc.)
• If you find the email in the wrong folder, please drag it to your inbox so our future emails will arrive directly in your inbox.
• Sometimes emails can be delayed. Please wait a few minutes and check again.

Please make sure to click the “Activation” button in the email. If your account is successfully activated, you should be automatically redirected to the login page. Simply enter your email and the correct password to log in.

If you have already activated your account but still cannot log in, please send an email to us at [email protected] with your username and the email you registered with.

Yes, you can play on mobile devices!

To deselect or return to the previous menu, simply tap the screen with two fingers at the same time. Here are a couple of examples:

• If you’re in battle and have selected a skill but want to return back to the command menu, tap the screen with two fingers.
• While exploring the map, use two fingers to access or exit the main menu.

It is likely because you left the page idle for too long, and the system automatically logged you out. If you continue to play after logout, you may see an error message similar to “SyntaxError: Unrecognized token” or “Could not find image or audio file”. To resolve this issue, simply refresh the page and log back in to continue.

Note: We recommend saving your progress before leaving the page to prevent potential data loss.

You can translate the website for better navigation. Please follow the steps below:

1. Right click the page
2. Select “translate to…” option in the context menu
3. Click the three dots to “Choose another language”
4. Scroll and select your preferred language

When creating a password, aim for medium strength or higher by following these guidelines:

• Length: Use at least 8 characters.
• Complexity: Include a combination of:
  
  • Letters (both uppercase and lowercase)
  • Numbers, and
  • Special symbols (such as !, @, #, $).
• Avoid Common Patterns:
  
  • Avoid using simple sequences like “123”, “abc”, or the word “password”.