Q&A
Question & Answer (Q&A)
- Use the search bar in your email and type “[email protected]”
- Check if the email is in any other folders (e.g. Promotions, Social, Updates, Spam, etc.)
- If you find the email in the wrong folder, please drag it to your inbox so our future emails will arrive directly in your inbox.
- Sometimes emails can be delayed. Please wait a few minutes and check again.
Please make sure to click the “Activation” button in the email. If your account is successfully activated, you should be automatically redirected to the login page. Simply enter your email and the correct password to log in.
If you have already activated your account but still cannot log in, please send an email to us at [email protected] with your username and the email you registered with.
Yes, you can play on mobile devices!
To deselect or return to the previous menu, simply tap the screen with two fingers at the same time. Here are a couple of examples:- If you’re in battle and have selected a skill but want to return back to the command menu, tap the screen with two fingers.
- While exploring the map, use two fingers to access or exit the main menu.
It is likely because you left the page idle for too long, and the system automatically logged you out. If you continue to play after logout, you may see an error message similar to “SyntaxError: Unrecognized token” or “Could not find image or audio file”. To resolve this issue, simply refresh the page and log back in to continue.
Note: We recommend saving your progress before leaving the page to prevent potential data loss.
- Right click the page
- Select “translate to…” option in the context menu
- Click the three dots to “Choose another language”
- Scroll and select your preferred language
- Length: Use at least 8 characters.
- Complexity: Include a combination of:
- Letters (both uppercase and lowercase)
- Numbers, and
- Special symbols (such as !, @, #, $).
- Avoid Common Patterns:
- Avoid using simple sequences like “123”, “abc”, or the word “password”.
Currently, the game is only available to play online. We value your feedback and welcome any suggestions to enhance your experience on our platform! If you haven’t done so already, please submit a survey under the “Web Support” category and share your reasons why an offline version is preferred ♡
Note: If your reasons are related to the “Now Loading…” screen time, please include details such as your internet speed and how long it takes to load a new map.
Your input helps us create a better game for everyone! While the survey form will remain open indefinitely, responses submitted before 08/30/2024 will have the greatest impact on the development process and shape the future direction for the game. Please submit a survey if you haven’t already ♡
Q: I don’t receive the account activation email, what should I do?
Please follow the steps below:- Use the search bar in your email and type "[email protected]"
- Check if the email is in any other folders (e.g. Promotions, Social, Updates, Spam, etc.)
- If you find the email in the wrong folder, please drag it to your inbox so our future emails will arrive directly in your inbox.
- Sometimes emails can be delayed. Please wait a few minutes and check again.
Q: I received the activation email but cannot log in, what should I do?
Q: I already have my account set up but cannot log in, what should I do?
Q: A lockout message popped up during login. What should I do?
Q: A Jetpack verification popped up during login. What should I do?
Please make sure to click the "Activation" button in the email. If your account is successfully activated, you should be automatically redirected to the login page. Simply enter your email and the correct password to log in.
If you have already activated your account but still cannot log in, please send an email to us at [email protected] with your username and the email you registered with.
Q: How do I translate the website page into another language?
You can easily translate the website for better navigation. Please follow the steps below:- Right click the page
- Select "translate to…" option in the context menu
- Click the three dots to "Choose another language"
- Scroll and select your preferred language
Q: How to set up a password that is medium and above.
When creating a password, aim for medium strength or higher by following these guidelines:
- Length: Use at least 8 characters.
- Complexity: Include a combination of:
- Letters (both uppercase and lowercase)
- Numbers, and
- Special symbols (such as !, @, #, $).
- Avoid Common Patterns:
- Avoid using simple sequences like "123", "abc", or the word "password".
Creating a password that meets these criteria enhances its strength against common hacking methods.
Q: Can I download the demo?
Currently, the game is only available to play online. We value your feedback and welcome any suggestions to enhance your experience on our platform! If you haven't done so already, please submit a survey under the "Web Support" category and share your reasons why an offline version is preferred ♡
Note: If your reasons are related to the "Now Loading…" screen time, please include details such as your internet speed and how long it takes to load a new map.
Q: How are survey answers used in development?
Your input helps us create a better game for everyone! While the survey form will remain open indefinitely, responses submitted before 08/30/2024 will have the greatest impact on the development process and shape the future direction for the game. Please submit a survey if you haven't already ♡
Q: Can I play the demo on a mobile device?
Q: How do I return to the previous menu on a mobile device?
Yes, you can play on mobile devices!
To deselect or return to the previous menu, simply tap the screen with two fingers at the same time. Here are a couple of examples:- If you're in battle and have selected a skill but want to return back to the command menu, tap the screen with two fingers.
- While exploring the map, use two fingers to access or exit the main menu.
Q: I saw a game SyntaxError, what does it mean?
It is likely because you left the page idle for too long, and the system automatically logged you out. If you continue to play after logout, you may see an error message similar to "SyntaxError: Unrecognized token" or "Could not find image". To resolve this issue, simply refresh the page and log back in to continue.
Note: We recommend saving your progress before leaving the page to prevent potential data loss.